Returns and Refunds

RETURNS & REFUNDS

Our return policy is effective for 14 days since receiving your product.​ To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to info@pinksoleil.shop with your full name, order number, item description and the reason for your return.

Return requests for orders received and delivered after ​14 days​ will be politely declined.

Once your return item has been received by us and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If it is approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.

Please make sure to read our item descriptions carefully. ​Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.

Every once in a while an issue may occur with an order. If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to ​replace or refund​ the item.

Our Responsibility

  • Faulty Product: If the product has a manufacturing defect.

  • Wrong Item Sent: If we send you the wrong product, color or size

 

For Incorrectly Provided Address: Please note that we shall not be responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.

 

Return / Exchange Process

If you believe an error has occurred due to a mistake on our part, please accept our sincerest apologies! Your satisfaction is of the highest importance to us. We are happy to replace or exchange any items that we missed the mark on.

Exchange Request Instructions

Please follow these instructions for Return Request:

1. Take a photo of the problem

2. Send an email with the subject line “Order #, Replacement Request” to ​info@pinksoleil.shop

Please include in the email the following:

- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying the product with the issue

Our support team will respond within 3 business days and Return Instruction will be provided.

All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.

If you require a change to your order, please email us ASAP and we shall try our best to accommodate the request. If the order has already been processed or shipped, we cannot make changes to the order, and a refund will not be granted.

 

Items received that are defective or damaged will be replaced with the same item free of charge.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, kindly check your bank account or contact your credit card company, some processing time is often associated and may take some time before your refund is officially posted.

Additionally, please contact us at support email.